Privacy Policy

Information We Collect

When you contact Horizon Sliding Doors & Windows ("Horizon," "we," "us") through our website forms, we collect the personal information you voluntarily provide: your name, email address, phone number, city, and any project details you share.

How We Use Your Information

We use the information you provide solely to respond to your estimate request, schedule appointments, complete your project, and follow up on warranty matters. Specifically:

• To contact you regarding your estimate or project inquiry
• To schedule and conduct in-home consultations
• To prepare quotes, contracts, and project documentation
• To follow up after installation regarding warranty or service
• To send occasional helpful information about your installed products

Information Sharing

We do not sell, rent, or trade your personal information to any third party. We share information only with:

• Subcontractors and suppliers — only as needed to complete your project (e.g., a custom fabricator processing a specialty order)
• Service providers — like our scheduling software and email provider, who are bound by confidentiality
• Legal authorities — only when legally required (subpoena, court order)

Cookies & Analytics

Our website uses cookies and similar technologies for basic functionality and to understand how visitors use our site. We may use Google Analytics to track aggregate, anonymized usage. You can disable cookies in your browser settings without affecting site functionality.

Data Retention

We retain customer information for the duration of any active warranty period (10 years post-installation) for service and follow-up purposes. Inquiry data from non-customers is retained for up to 24 months and then deleted.

Your Rights (CCPA — California Residents)

As a California resident, you have the right to:

• Know what personal information we have collected about you
• Request deletion of your personal information
• Opt out of any sale of personal information (we do not sell information)
• Non-discrimination for exercising these rights

To exercise these rights, email hello@horizonslidingdoors.com or call (925) 555-0123.

Security

We use industry-standard practices to protect your information. Forms submitted through our website are transmitted via SSL encryption.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision.

Contact Us

Questions about this policy? Reach out anytime:
Horizon Sliding Doors & Windows
Walnut Creek, CA 94596
hello@horizonslidingdoors.com • (925) 555-0123